30 Day Friendie Guarantee

For your peace of mind, we have created a special 30 Day Friendie Guarantee. This means that if you receive your Friendie product and it’s not perfect for you, you can return it within 30 Days for a full refund. That’s what Friendies are for!

Please read our 30 Day Friendie Guarantee Terms and Conditions below.

(a) When purchasing directly via our website www.friendie.com.au, our customers are entitled to a 30 Day Friendie Change Of Mind Guarantee.

(b) The 30 Day Friendie Guarantee begins on the date the customer receives the product, as evidenced by Australia Post tracking. After 30 days, this 30 day guarantee expires.

(c) If a customer chooses to enact the 30 Day Friendie Guarantee and return their product, the customer must lodge a Notification of “30 Day Friendie Guarantee Return” within 30 days of physical receipt of their purchase.

(d) To lodge a Notification, the customer must email support@friendie.com.au and Notify us that you wish to request a 30 Day Friendie Guarantee Return. Please write "Notification of Request for 30 Day Friendie Guarantee Return" in the subject line.

(e) Once we have approved your request and sent you the appropriate form, you can return your product to us. The product must be returned to Friendie Audio within 14 days of the lodged Notification of “30 Day Friendie Guarantee Return”. It is a customer’s responsibility to send the product back at the customer’s expense. Tracking and insurance must be included on the product. Friendie is not liable if products are not returned due to being lost in transit.

(f) It is a customer’s responsibility to ensure the product is safely and appropriately returned. This must include packaging a product perfectly so it is not damaged in transit. The product must be returned in perfect condition and order, as you would expect if returned to a retail store. It should not be incomplete, damaged or soiled in any way. All original packaging must be included. If a product is not returned in perfect working order, complete and in perfect physical condition, Friendie Audio reserves the right to either reimburse only part of the refund to the customer, or to refuse the return. If a product is unable to be returned by Friendie because it is not in perfect condition, Friendie will contact the customer to explain why the product is not accepted as a return, and Friendie will arrange to send the product directly back to the customer.

(g) If the product is accepted for a return, Friendie will reimburse the customer via the original method of payment, within 4 business days of receipt of product by Friendie Audio.

(h) Thank you for trying our products, and we hope we can find your perfect Friendie match in the future!